Course Registration, Refund, and Cancellation Terms

1. Refunds, Transfers, and Cancellations

• Students are eligible for a full refund or course transfer if requested at least 72 hours before the course start date.
• Refunds, transfers, or cancellations will not be granted within 72 hours of the course’s commencement or after the course has started.
• After the 72-hour window or once the course has begun, the course is considered a final sale, and no refunds or transfers will be processed.
• No refunds will be issued once a course certificate has been awarded.

2. Student Responsibility in Course Selection

• It is the student’s responsibility to confirm the course and certification requirements with their employer or educational institution prior to registration.
• We strongly recommend verifying that the selected course aligns with institutional or workplace requirements before enrolling.
• Refunds will not be provided for incorrect course selection within 72 hours of the course start or once the course has commenced. Additionally, no refunds will be granted after the issuance of a certificate.

3. Course Requirements and Conduct

• English Language Proficiency: Students must possess sufficient English language comprehension. If a student encounters difficulty due to language barriers, they may retake the course at no additional cost, provided they successfully complete both the skills demonstration and written exam. If the student fails the course after a second attempt, they must pay the full course fee to retake it.
• Behavioral Expectations: Students are expected to demonstrate appropriate conduct during all course sessions. Disruptive behavior or refusal to follow instructions will result in removal from the course, with all fees forfeited.
• Physical Requirements: Students must be capable of performing floor-based work. If a student has a physical disability or limitation, they should consult customer service prior to booking to ensure they meet the necessary requirements for First Aid training.
• Medical Disclosure: All medical conditions or limitations that could impact participation or safety must be disclosed during booking. Failure to do so may result in denial of participation and forfeiture of fees.

4. Course Upgrades

• Students may request to upgrade to a higher-level course within 30 days of completing the initial course. If more than 30 days have passed, the student must pay the full price for the upgraded course.
• When upgrading within 30 days, students will only be charged the price difference between the original course and the upgraded course.
• Students must attend the full course, including both the skills demonstration and written exam, to qualify for the upgrade.

5. Non-Attendance and Late Arrival

• Non-Attendance: Students who fail to attend a scheduled course, without prior notice, forfeit all course fees.
• Late Arrival: Students arriving more than 10 minutes late to the course will be denied entry. No refunds or rescheduling will be processed within 72 hours of the course start time or once the course has commenced. Late arrivals must pay the full course fee to reschedule and retake the course.

6. Rescheduling and Break Policies

• Students must adhere to scheduled break times. If a student extends their break beyond the allowed duration, they will be required to reschedule the course, subject to a $25 rescheduling fee.

7. Course Completion and Exam Requirements

• To pass the course, students must successfully complete both a skills demonstration and written exam. The instructor will determine the student’s performance and pass/fail status.
• If a student fails either component, the course is considered unsuccessful. Both components must be passed for course completion.
• Retake Policy: If a student fails the course, they are entitled to a free retake if both components were successfully attempted on the first occasion. If a student fails a second time, they must pay the full course fee to retake the course.

8. Downgrade Policy

• Downgrades to a different or lower-level course are not permitted once a course has been purchased. It is the student’s responsibility to ensure the correct course is selected at the time of booking.

9. Administration Fee

• All course fees include a $25 administration fee, which is applied at the time of initial booking.

10. Child and Guardian Policy

• Babies are not allowed in the classroom under any circumstances.
• Children aged 12-16 may attend, provided they are accompanied by a guardian at all times. Additionally, courses for children aged 12-16 must be scheduled on a weekday. Failure to comply will result in a $25 rescheduling fee.

11. First Aid Certification

• Upon successful completion, students will receive an approved Alberta OHS First Aid certification, which meets CSA standards and is recognized by employers and educational institutions.

12. Lost Certification

• If a student loses their certification card, a replacement may be requested for a $25 fee. The replacement card must be picked up at the location where the original course was completed.

13. Class Cancellations

• The organization reserves the right to cancel a course if it fails to meet the minimum class size required by provincial standards. In the event of cancellation, students will be offered the option to reschedule or receive a full refund.
• The organization is not responsible for any additional costs incurred by the student due to course cancellation, including travel or lodging expenses.

14. Recertification

• No refunds or transfers will be granted if a student does not possess a valid certificate on the day of the course. Students must ensure their certification is valid to attend the course. If a certificate has expired or is invalid, students must purchase the relevant course to meet certification requirements.

15. Online/Blended Courses

• Online or blended courses are non-refundable once purchased.
• Students must register for the in-person component within 45 days of purchasing the online portion. Failure to do so will require repurchasing the online course to proceed with the in-person portion.
• Rescheduling of the in-person portion must occur at least 72 hours before the course begins. No rescheduling or refunds will be granted within 72 hours of the course start time. If the student misses the in-person portion, the full course fee will be due to retake the class.

16. Medical Emergencies

• In exceptional cases such as medical emergencies, the organization may, at its discretion, allow rescheduling outside of the usual policy guidelines, subject to a $25 rescheduling fee. A doctor’s note, including the doctor’s contact details, is required to support such a request.

17. Cash Payment and Non-Attendance

• Students who opt to pay in cash but fail to attend the course must pay the full course fee via credit card to reschedule, along with a $25 rescheduling fee.

18. Force Majeure

• The organization is not liable for any delays or failure to meet its obligations due to events beyond its control, including natural disasters, pandemics, government restrictions, or other emergencies.

Liability Release and Acknowledgment

By enrolling in the course, you acknowledge and agree to the following:

1. Assumption of Risk: You understand that First Aid training involves physical activities and floor work, and you voluntarily assume all risks associated with participation in the course.
2. Injury Disclaimer: You release the company, instructors, and affiliates from liability for any injuries or damages arising during or after the course, regardless of cause.
3. Use of Knowledge: You assume full responsibility for any actions taken based on knowledge gained in the course, including First Aid or emergency assistance in real-life situations. You acknowledge that First Aid is not a substitute for professional medical care.
4. Medical Conditions: If you have any medical conditions or physical limitations that may affect your participation, you agree to notify the instructor and customer service prior to booking.

Mask Fit Testing Liability Release Agreement

This agreement applies to participants undergoing mask fit testing with Vancouver First Aid Ltd.

1. Acknowledgment of Risk: You acknowledge that mask fit testing may involve discomfort or other adverse reactions from wearing a respirator or protective mask for extended periods.
2. Waiver and Release of Liability: You release the company from any claims or damages arising from the mask fit testing process, including skin irritation, discomfort, or breathing difficulties.
3. Fit Guarantee: The company does not guarantee a perfect mask fit for all participants but will provide assistance in adjusting the mask or offer alternative solutions.
4. Health Disclaimer: You confirm that you are in good health and capable of undergoing mask fit testing. Any known health concerns must be disclosed prior to the test.
5. Indemnity: You agree to indemnify the company from any claims arising from the mask fit testing process.

By enrolling, you agree to indemnify the organization from any claims arising from your participation, including those caused by negligence or failure to comply with these policies.