🛡️ St. Mark James Training — Privacy & Records Management Policy (Canada)

 

Last updated: October 2025

St. Mark James Training (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This policy explains how we collect, use, disclose, protect, and retain personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

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1. Information We Collect

We collect personal information when you:

• Register for a course through our website, by phone, or in person

• Request duplicate or replacement certificates

• Contact us for information or support

We may collect:

• Full name

• Email address

• Mailing address

• Telephone number

• Course registration and attendance details

• Evaluation and written test results (for certification purposes)

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2. How We Use Your Information

Your information is used to:

• Maintain accurate attendance and certification records

• Issue and verify certificates

• Notify you about course updates, cancellations, or schedule changes

• Respond to questions or administrative requests

• Meet legal and regulatory requirements under Alberta OH&S

We do not sell or use your information for unsolicited marketing.

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3. Record Retention and Storage

• Paper records (attendance, evaluations, tests) are stored securely in locked filing systems at our training facilities.

• Digital backups are encrypted and stored on secure, Canada-based servers accessible only to authorized staff.

Retention periods:

• Training and certification records — retained for at least three (3) years after completion, or longer if required by Alberta OH&S or CSA Z1210-17.

• Financial and billing records — retained for seven (7) years as required by the Canada Revenue Agency.

• General inquiries and communications — retained up to one (1) year after resolution, then deleted.

When records are no longer required, paper documents are shredded and digital records are permanently deleted.

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4. Protecting Your Information

We use multiple safeguards to protect your personal information:

• SSL-encrypted website connections

• Password-protected databases with limited access

• Regular malware and vulnerability scans

• Staff privacy training and signed confidentiality agreements

Only authorized personnel with legitimate administrative needs have access to your information.

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5. Cookies and Website Analytics

We use minimal, session-based cookies to support site functionality (such as maintaining your registration session).
We do not use advertising or tracking cookies.
You can disable cookies in your browser without affecting your ability to register for courses by phone or in person.

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6. Disclosure to Third Parties

We do not sell, rent, or trade your personal information.
Information may be shared only:

• With St. Mark James Training, our approved Alberta OH&S training provider, for certification and record-keeping

• With Alberta Occupational Health and Safety (OH&S) or other regulatory bodies if required by law

• With secure service providers (such as data storage or IT support) under strict confidentiality agreements

All third parties must adhere to privacy standards equal to or greater than those required under PIPA and PIPEDA.

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7. Third-Party Links

Our website may contain links to external organizations (e.g., Alberta OH&S, CSA Group).
We are not responsible for the privacy practices or content of external websites.

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8. Children’s Privacy

Our courses and services are intended for adults and workplace participants.
We do not knowingly collect personal information from children under 13.
If such information is inadvertently provided, it will be deleted upon discovery.

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9. Your Rights and Access to Information

You have the right to:

• Access your personal information

• Request corrections to inaccurate information

• Withdraw consent for certain uses (where legally possible)

To exercise these rights, please submit a written request to our Privacy Officer using the contact information below.
We will respond within 30 days, as required by law.

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10. Changes to This Policy

We may update this policy to reflect changes in law or in our operational practices.
The updated version will always be posted on our website with a new “last updated” date.

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11. Contact Information

Privacy Officer
St. Mark James Training
Calgary, Alberta, Canada
📧 Email: info@firstaidcalgary.ca
📞 Phone: +1 (587) 774-5317

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✅ Compliant With:

• Personal Information Protection and Electronic Documents Act (PIPEDA)

• Alberta Personal Information Protection Act (PIPA)

• Alberta Occupational Health and Safety Code & CSA Z1210-17 Standard